FAQs

Q?

Customer Service Hours of Operation

A.

Our Customer Service staff serves our website and catalog customers. We're here to answer questions or help with orders via email(sales@zitrades.com), phone (86-15361564398) on the following days and hours, China Time:
Monday to Saturday 8:30AM - 6:00PM PT

Q?

What kinds of questions can I ask?

A.

Feel free to ask questions about Zitrades, specific requirements or products you're interested in, in short, anything you are curious about. All we ask is that you try and ask the questions in the interest where its most relevant so that you could get the most relevant answer.

Q?

I can’t find the category I am looking for, what do I do?

A.

We are constantly striving to make sure that all the categories users could possibly want are available and are correctly displayed. If you still can’t find what you need, please feel free to contact us and we will do what we can to include that category you need or help you find what you are looking for.

Q?

Do you have a brochure of your products?

A.

Yes of course.If you need it please feel feel to contact our Customer Service staff, we will sent it via email.

Q?

Do Zitrades accept customized order?

A.

Yes of course. We welcome customers' new ideas and show for us, we will do our best to do what you need.

Q?

Why should I sign up for the mailing list?

A.

It is a free subscription that allows you to receive our email updates, which keeping you up-to-date with any new ads we become aware of without the hassle of you constantly checking back in search of new postings.